** $5 FLAT RATE STANDARD SHIPPING FOR ALL USA ORDERS BELOW $50 **
** FREE STANDARD SHIPPING FOR ALL USA ORDERS AT OR ABOVE $50 **
ALL orders in the CONTINENTAL USA over $50.00 get FREE STANDARD SHIPPING.
Orders with Standard or Free Shipping typically take between 1-2 business days to be processed and shipped, though we do try to get it shipped on the same day the order was submitted. Expedited orders placed before 2:00 p.m. PT (5:00 p.m. ET) will be shipped the same business day. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
Counting business days - Shipping days are 24-hour days. If you place your order on Monday (before 2pm PT), then 1 business day would be Tuesday. If you place your order on Monday (after 2pm PT), then 1 business day would be Wednesday.
Business days do not include weekends or holidays. Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval. We use UPS and USPS for domestic orders. We use USPS for APO/FPO addresses. We use UPS exclusively for expedited orders. If an order is expedited, a physical address will be needed since UPS cannot deliver to P.O. Boxes. We do not offer Saturday delivery for expedited orders. Please remember that delivery time does not include Sundays or Holidays. You will be notified by email regarding back ordered items and expected delays. Scarlet Oak will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.
Please remember that delivery time does not include weekends or holidays. Though, we may drop off your shipment at the post office on the weekend, please note that it won't get scanned in until the next business day..
Standard Shipping orders are processed once credit card authorization and address verification have been obtained. Orders shipped via standard delivery typically arrive in three (3) to ten (10) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-2 business days. Cost is $5 if the order is under $50. It is free for orders over $50.
If your order does not arrive on time or is lost in transit, we will open an investigation with the shipping carrier. This process can take up to two weeks for the investigation to be completed.
Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs.
However, if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund, so please be sure to put your apartment number, unit number, or anything else to help us get your package to your door, and not your building's general mailbox, where people can steal it.
When is order is valued at $250 or more, we require a signature for delivery. This will help ensure that the order was delivered correctly.
Promo Codes and Free Shipping
If your cart total is above the $50 needed for free shipping, but a promo code drops you below the $50, then a shipping cost will be incurred. The system looks at the subtotal and whether or not it is above or below $50.